Inside Sales / Backup Delivery Services Manager

Job Description

L&W Supply is a leading specialty distributor of drywall, ceiling tiles, steel framing and other building materials used by commercial and residential contractors. L&W Supply delivers the products and capabilities offered by a national distributor paired with the service and personal touch usually found only in a locally owned business.

As an Inside Sales Associate, you will provide assistance to customers as they purchase the materials they need for a variety of building projects. You will serve as a backup Delivery Services manager that will create and/or receive customer product orders, schedules orders for delivery, assigns orders to specific delivery trucks, and routes all deliveries. The right candidate will have great work ethic, superior customer service skills, and the desire to advance within the company.

Specific duties may include:

• Answering telephones and entering sales orders
• Coordinating customer pickups with the warehouse
• Accepting payment and applying it to the appropriate customer account
• Scheduling and routing product deliveries
• Making sure trucks are not overloaded and that all loads fall within standard weight limits for each vehicle
• Assessing job site delivery requirements and assigning appropriate delivery vehicles
• Resolving all vehicle safety issues by routing vehicles to the appropriate service facilities for needed repairs
• Keeping customers informed of delivery status
• Ensuring that all OSHA and federal road procedures are followed
• Participating in the hiring of drivers and material handlers, as well as their performance management
• Coordinating fleet maintenance and ensuring all repairs are completed properly
• Scheduling new equipment training for drivers and ensuring they are fully certified to operate the equipment
• Ensuring that all drivers’ CDL licenses are current and informing drivers when their licenses or medical cards need to be updated

Specific qualifications include:

• Previous dispatch experience is preferred
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and able to learn technology quickly
• Ability to prioritize responsibilities and manage multiple service needs simultaneously
• Superior customer service skills, willingness to learn, and great team player

Benefits may include:

• Health, dental, and vision coverage - eligible after 60 days, low out of pocket
• 401(k) with generous company match - eligible after 60 days, immediately vested
• Employer paid employee assistance program
• Employer paid short term and long term disability
• Employer paid life insurance
• Flex spending
• Paid vacation
• Paid sick days
• Paid holidays

Equal Opportunity Employer / Drug Free Workplace

ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.

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